AI Website Specialist

WellnessLiving is a company that empowers health and wellness business owners through mission-critical software. They are seeking an AI Website Specialist to manage customer accounts and build functional websites using AI-assisted coding tools, ensuring customer satisfaction throughout the process.ResponsibilitiesManage a portfolio of customer accounts and build websites from brief to launch using our AI-assisted vibe coding infrastructure and emerging technologiesParticipate in customer intake conversations, asking the right questions to surface what a successful implementation should look like before a build beginsTranslate customer vision and requirements into well-structured, functional websites by working closely with customers throughout the processIterate on builds based on customer feedback, balancing responsiveness with scope disciplineKeep your account queue organized and up to date so nothing slips and deadlines are met consistentlyOwn end-to-end communication with customers throughout the build, from intake through to launch sign-off, keeping them informed and confident at every stageLead structured touchpoints at key milestones, intake, mid-build review, and pre-launch walkthrough, so customers always know where their project stands and what comes nextSend timely, professional updates using consistent messaging that reflects our commitments, manages expectations clearly, and proactively addresses questions before they become blockersHandle scope changes and evolving requirements directly with customers, clearly communicating trade-offs and timelines so nothing surfaces at the wrong momentEscalate complex issues or at-risk accounts to leadership early, with clear context and a recommended path forward rather than waiting for problems to compoundEstablish and document communication standards for the team, including message templates, update cadences, and tone guidelines, so every customer receives a consistently excellent experience regardless of who is handling their accountDefine and champion follow-up protocols: when to reach out, what to say at each project stage, and how to re-engage customers who go quiet, turning these into repeatable, team-wide habitsBuild and maintain usability and QA checklists that the team applies consistently before every handoff and launch, raising the baseline quality of every website we deliverActively share what’s working in your own customer workflows, contributing to a growing library of team best practices that other Specialists can adopt and build onParticipate in retrospectives and process reviews, identifying gaps in our delivery or communication standards and proposing concrete improvements that make the whole team betterWork within our AI-assisted code workflow, using AI tooling to build efficiently and at paceBring an AI-first mindset to your daily work, actively looking for ways to use emerging tools to do the job betterContribute to team process discussions, sharing what is working and flagging where the workflow can improveSkillsAI-centric mindset: you default to AI-first thinking and are comfortable building in an environment where the tooling evolves quicklyHands-on experience building websites using AI-assisted development toolsClear, professional written communication skills, particularly in a customer-facing contextStrong personal organization: you manage your own queue, hit your deadlines, and flag problems earlyExperience with AI-assisted development tools such as Claude Code or similar environmentsBackground in customer success, digital agency work, or SaaS onboardingFamiliarity with project management tools such as Asana or JiraExperience in the health, wellness, or fitness software space would be an assetCompany OverviewOur powerful business management software is trusted by thousands of spas, salons, fitness and yoga studios across North America. It was founded in 2013, and is headquartered in Richmond Hill, Ontario, CAN, with a workforce of 201-500 employees. Its website is http://www.wellnessliving.com.



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