AI Product Analyst, II

Remote Full-time
Job Title: AI Product Analyst II

Job Responsibilities:
• Collaborates with cross-functional teams to define and refine requirements for AI-driven features.
• Analyzes user interactions with AI features, gathers feedback, and supports our product (Unified Service Platform, IT Service Management and IT Asset Management) improvements.
• Creates documentation and internal guidelines to ensure shared understanding of AI functionality.
• Builds mock UI prototypes to illustrate new product concepts and user flows.
• Develops functional prototypes using cloud platforms (AWS, Azure, or GCP) and relevant tools.
• Gathers and analyzes data from multiple sources to deliver actionable insights.
• Tracks KPIs related to product usage, adoption, and customer satisfaction.
• Partners with UX/UI designers to enhance product usability.
• Gathers and documents product requirements in coordination with stakeholders.
• Plans, executes, and analyzes A/B tests to measure product changes or new features.
• Prepares reports and presentations to communicate findings and recommendations.
• Works closely with product management, engineering, marketing, and sales to support the roadmap.
• Identifies optimization opportunities based on data and customer feedback.
• Stays informed on AI trends, tools, and model architectures to help shape product direction.

Minimum Requirements:

Bachelor's degree in Computer Science, Data Science, Information Systems, or closely related field, or foreign degree equivalent, plus 1 year of experience in Product Analytics, AI/Technology, or Product Management.

The experience (which may be gained concurrently) must also include 1 year of experience in each of the following:
• Machine learning models such as classification, regression, or recommendation systems;
• Working with data labeling, model evaluation, or AI product lifecycle;
• Interpreting complex data sets and translating insights into product decisions;
• Working in the Education technology (edtech) industry;
• AI/ML-based product features;
• Data privacy regulations such as FERPA, COOPA, or CCPA; and
• SQL, Python or R, and Cloud platforms (AWS, GCP, or Azure).

Job Location: Herndon, VA. 40 hours per week, 9:00am – 5:00pm. Telecommuting 1-2 days per week allowed. Salary: $88,462 per year.

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