Agent(e) au support technique et service client

Petal is a leading Canadian healthcare orchestration and billing company that aims to revolutionize healthcare systems. They are seeking a technical support agent who will be a key point of contact for users, primarily physicians, providing first-line technical support and contributing to the continuous improvement of their solutions.ResponsibilitiesProviding first-line technical support (chat, phone, email)Diagnosing issues and proposing appropriate solutionsManaging requests and escalating when necessarySupporting users in optimizing their use of the Xacte platform and analyzing their needsCollaborating with the product technical team by providing feedback to help deliver a user-friendly, reliable, and efficient product, and contributing to continuous improvementContributing to documentation and knowledge sharingSkills1 to 3 years of experience in technical support or customer serviceComfort working with technology and various toolsAbility to manage multiple tasks simultaneouslyExcellent communication skills (written and verbal)Full bilingual proficiency (French and English), as the role involves interactions with English-speaking clientsYour ability to analyze and structure technical issuesYour autonomy, curiosity, and resourcefulnessYour ability to simplify and explain technical conceptsYour sense of priorities and team spiritYour experience with tools such as Microsoft Office, SharePoint, Intercom, Zendesk, Jira, or TrelloBenefitsCompensation that recognizes your contribution;4 to 6 weeks of paid vacation per year;5 ​paid personal days​ per year​;A ​group RRSP / DPSP plan with employer contribution;​A ​complete group ​insurance ​plan, from day 1;An ​annual wellness allowance;Access to the Lumino Health™ telehealth application;Flexible work hours and more.Company OverviewPetal is a data-driven secured cloud application platform for healthcare organizations to orchestrate patient care and tech solutions. It was founded in 2010, and is headquartered in Quebec, Quebec, CAN, with a workforce of 201-500 employees. Its website is https://www.petal-health.com.



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