Agency Onboarding Specialist, Spanish Fluency

Job Description: • Create a world-class first impression: Deliver a seamless, memorable onboarding experience that sets every new customer up for success from day one. • Be the guide our customers trust: Lead clients through each phase of the onboarding journey—managing milestones, timelines, and deliverables with precision and care. • Empower customers with knowledge: Teach clients how to make the most of Spark’s tools and systems so they can hit the ground running and see value fast. • Become an expert: Learn both Spark and the industry processes so you can advise customers on best practices. • Drive clarity and collaboration: Maintain organized, up-to-date records in our CRM to keep all internal teams aligned and informed. • Be the connector: Act as the go-to partner for customers, coordinating across departments to answer questions, resolve issues, and make the experience effortless. • Partner for impact: Collaborate closely with Account Management, Operations, and Product teams to enhance processes and elevate the overall customer journey. • Champion continuous improvement: Spot opportunities to simplify workflows, remove friction, and level up how we bring customers onboard. Requirements: • 5+ years of experience in a customer success, project management, account management, or onboarding/implementation role • Strong attention to detail and documentation accuracy • Strong written and verbal communication skills, including clear email and Zoom communication • Skilled at translating complex processes into simple, actionable next steps • Relationship management experience, with a focus on guiding and educating partners or clients • Curiosity & excitement to learn • Experience using CRMs or workflow management tools to track progress and handoffs • Spanish Fluency • [Nice to have] Experience in a start-up environment where you’re required to adjust on the fly • [Nice to have] Experience working with medicare contracting Benefits: • Equity compensation • Health care, including dental and vision through our PEO Sequoia • Flexible work location; co-working available • 401k • Paid Time Off • Monthly Remote Work Stipend (help cover costs of home-office needs) • Paid Parental Leave • Up to 14 weeks for birthing parents • Up to 8 weeks for non-birth parents • 11 paid holidays • 2 week sabbatical at 5 years of employment • Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi Apply tot his job