Advisor Service Centre Representative Bilingual- Calgary

Fidelity Canada is a leader in mutual funds and ETF management, helping Canadian investors build better financial futures. The Advisor Service Centre Representative Bilingual role involves providing exceptional customer service to investment advisors and their clients, supporting them in their investment strategies.ResponsibilitiesProvide exceptional customer service experience to investment advisors, their support teams and investors in our inbound contact centreWork directly with advisors and investors to provide them with the support they need to educate and plan their short-term and long-term investment strategiesYou represent Fidelity as you are responsible for answering our clients’ request for information and directing them to the appropriate department when required on a timely basisSkillsCurrent work authorization for Canada is required for all openingsCollege Diploma required (Recent graduates are encouraged to apply) or equivalent experienceBilingualism in French and English (verbal and written) is requiredPassion for delivering an exceptional client experienceStrong desire to learn and growThrive in a workplace culture that promotes collaboration, diversity and belongingFlexible and adaptableAnalytical and critical thinking skills to solve client problemsEmbrace new technologiesStrong written and verbal communication skillsDetail orientedBenefitsCompetitive total compensation, including company contributions to your group RRSP without a matching requirement from youComprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy.Parental leave top-up to 100% of your salary for a period of 25 weeksUp to $650 for home office equipmentGenerous time off policy, including 2 paid days annually to volunteer at a charity of your choiceDiversity and inclusion programs, including an active network of Employee Resource GroupsExtensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designationCompany OverviewFidelity Canada is a provider of financial services. It was founded in 1987, and is headquartered in Toronto, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is https://www.fidelity.ca.



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