Administrative Patient Experience Rep (hybrid) Plastic & Oral Surgery
About the position
The Administrative Patient Experience Representative at Boston Children's Hospital plays a crucial role in supporting the Plastic and Oral Surgery Department by ensuring high-quality customer service and efficient patient care coordination. This hybrid position involves both in-person and remote work, focusing on scheduling, patient communication, and administrative tasks to enhance the patient experience in a fast-paced healthcare environment.
Responsibilities
Ā Monitor the physicians' clinical, operative, meeting, and personal schedule/calendar.
,
Ā Schedule and register patients for office visits and procedures, updating demographic and insurance information.
,
Ā Act as the primary contact between the physician and patient families, addressing and resolving patient issues and concerns.
,
Ā Manage patient call volume, answering appointment requests and routing calls appropriately.
,
Ā Coordinate care by communicating the plan of care to families and managing every step of the patient's care.
,
Ā Prepare charts for physician's clinics and check patients in for various appointments.
,
Ā Organize patient information, verify insurance, and obtain required medical records and referrals.
,
Ā Handle administrative tasks such as patient correspondence, sorting incoming mail, and processing patient paperwork.
Requirements
Ā Excellent customer-service skills and ability to express empathy in difficult situations.
,
Ā Strong attention to detail with multitasking abilities and effective communication skills.
,
Ā Ability to work with diverse internal and external constituencies.
,
Ā High School Diploma or GED; Associate or bachelor's degree preferred.
,
Ā Previous experience in an office setting is preferred; healthcare experience, dental or surgical scheduling is a plus.
Nice-to-haves
Ā Experience in dental administrative tasks or general medical surgical scheduling.
Benefits
Ā Flexible schedules
,
Ā Affordable health, vision, and dental insurance
,
Ā Child care and student loan subsidies
,
Ā Generous levels of time off
,
Ā 403(b) Retirement Savings plan
,
Ā Pension
,
Ā Tuition and certain License and Certification Reimbursement
,
Ā Cell phone plan discounts
,
Ā Discounted rates on T-passes
Apply Now
The Administrative Patient Experience Representative at Boston Children's Hospital plays a crucial role in supporting the Plastic and Oral Surgery Department by ensuring high-quality customer service and efficient patient care coordination. This hybrid position involves both in-person and remote work, focusing on scheduling, patient communication, and administrative tasks to enhance the patient experience in a fast-paced healthcare environment.
Responsibilities
Ā Monitor the physicians' clinical, operative, meeting, and personal schedule/calendar.
,
Ā Schedule and register patients for office visits and procedures, updating demographic and insurance information.
,
Ā Act as the primary contact between the physician and patient families, addressing and resolving patient issues and concerns.
,
Ā Manage patient call volume, answering appointment requests and routing calls appropriately.
,
Ā Coordinate care by communicating the plan of care to families and managing every step of the patient's care.
,
Ā Prepare charts for physician's clinics and check patients in for various appointments.
,
Ā Organize patient information, verify insurance, and obtain required medical records and referrals.
,
Ā Handle administrative tasks such as patient correspondence, sorting incoming mail, and processing patient paperwork.
Requirements
Ā Excellent customer-service skills and ability to express empathy in difficult situations.
,
Ā Strong attention to detail with multitasking abilities and effective communication skills.
,
Ā Ability to work with diverse internal and external constituencies.
,
Ā High School Diploma or GED; Associate or bachelor's degree preferred.
,
Ā Previous experience in an office setting is preferred; healthcare experience, dental or surgical scheduling is a plus.
Nice-to-haves
Ā Experience in dental administrative tasks or general medical surgical scheduling.
Benefits
Ā Flexible schedules
,
Ā Affordable health, vision, and dental insurance
,
Ā Child care and student loan subsidies
,
Ā Generous levels of time off
,
Ā 403(b) Retirement Savings plan
,
Ā Pension
,
Ā Tuition and certain License and Certification Reimbursement
,
Ā Cell phone plan discounts
,
Ā Discounted rates on T-passes
Apply Now