ACH Support Analyst - Payment Deposit Services
Description:
Support multiple functions and processes within Payment and Deposit Operations
Primary responsibility is operation support of ACH and Vault applications
Performs business analysis for payment and deposit applications
Acts as first line of contact for user reported inquiries
Ensures high quality support and great service to partners and clients
Assists in identifying and implementing operational improvement concepts
Develops reporting and metrics to measure performance
Communicates clearly with end users and key stakeholders
Mines data from primary and secondary sources
Leads and coordinates small projects and initiatives
Builds relationships and communicates effectively with stakeholders
Requirements:
Bachelors Degree or equivalent experience
2+ years in operational or support environment
Client centric mindset
Excellent written and verbal communication skills
Ability to effectively manage change
Proven track record of building strong... working relationships
Strong decision making and analytical skills
Attention to detail in documenting and implementing requirements
Highly organized, detail-oriented
Ability to facilitate research and resolution of issues
Strong aptitude to technology based tools and databases
Benefits:
Short-term incentive compensation
Deferred incentive compensation
Benefits for eligible employees
Apply Now
Support multiple functions and processes within Payment and Deposit Operations
Primary responsibility is operation support of ACH and Vault applications
Performs business analysis for payment and deposit applications
Acts as first line of contact for user reported inquiries
Ensures high quality support and great service to partners and clients
Assists in identifying and implementing operational improvement concepts
Develops reporting and metrics to measure performance
Communicates clearly with end users and key stakeholders
Mines data from primary and secondary sources
Leads and coordinates small projects and initiatives
Builds relationships and communicates effectively with stakeholders
Requirements:
Bachelors Degree or equivalent experience
2+ years in operational or support environment
Client centric mindset
Excellent written and verbal communication skills
Ability to effectively manage change
Proven track record of building strong... working relationships
Strong decision making and analytical skills
Attention to detail in documenting and implementing requirements
Highly organized, detail-oriented
Ability to facilitate research and resolution of issues
Strong aptitude to technology based tools and databases
Benefits:
Short-term incentive compensation
Deferred incentive compensation
Benefits for eligible employees
Apply Now