Accounts Specialist (Remote-USA)

Description Founded in 1990, Lifting Gear Hire (LGH) stands at the forefront of the hoisting and rigging equipment rental industry, providing rental equipment responsible for the installation, maintenance, and repair of everything from the bridges you drive on to the sports stadiums you visit. LGH is looking for an experienced Accounts Specialist to support customer and vendor onboarding, credit administration, and compliance activities. This role plays a key part in ensuring accounts are set up accurately, risks are identified early, and non-standard requests are properly reviewed and escalated. The ideal candidate is organized, detail-oriented, and comfortable working cross-functionally with Finance, Sales, Purchasing, and Legal in a remote environment. What You’ll Do: Customer Account & Credit Support Review and process new customer account applications submitted electronically or through approved manual processes Perform customer credit reviews in accordance with company policies Prepare credit summaries and recommendations for management review Review customer requests for changes to standard Terms & Conditions and escalate non-standard or higher-risk items appropriately Complete customer vendor and compliance documentation accurately and on time Request, review, and validate Certificates of Insurance (COIs) Coordinate lien waivers or similar documentation as required Maintain accurate customer records and supporting documentation in company systems Vendor Setup & Compliance Process new vendor onboarding packets and confirm required documentation Verify W-9s and banking details for electronic payments Request and review vendor Certificates of Insurance, including additional insured requirements Coordinate with Finance to resolve onboarding issues or documentation gaps Ensure vendor accounts are properly established to support purchasing activities Collaboration & Controls Serve as a central point of coordination for onboarding documentation Identify risks, inconsistencies, or deviations from standard policies and escalate as needed Partner with Legal on contract-related reviews as directed by management Maintain organized, audit-ready files and documentation Follow internal controls, procedures, and escalation guidelines Backup Support (As Needed) Provide backup assistance with customer payment processing and cash application Ensure payment activity is accurately recorded and properly documented Escalate discrepancies or unusual activity in accordance with internal controls What We’re Looking For: Required Qualifications Minimum 5 years of experience in customer onboarding, credit administration, contract support, or a related finance/compliance role Experience reviewing customer credit and supporting credit decisions Ability to identify contractual risk and non-standard terms Strong attention to detail and organizational skills Experience with electronic document tools (e.g., DocuSign) and ERP or comparable systems Ability to work effectively in a fully remote environment Strong written and verbal communication skills Preferred Qualifications Notary Public license or willingness to obtain one (company-paid) Experience in equipment rental, construction services, or similar industries Familiarity with Certificates of Insurance, lien waivers, and compliance documentation Shift/Schedule: Training Period: Monday - Friday 8:00AM - 4:30PM (CST) via Microsoft Teams After Training: 8:00AM - 4:30PM (Local time zone) Location: Fully REMOTE Benefits: Paid holidays, sick, and vacation time; full benefits package including medical, dental, vision, short term disability, basic life insurance, plus additional optional voluntary benefits; vested 401(k) with 5% company match; continual, comprehensive, industry-leading training program. All employment offers are contingent upon the ability to pass: Criminal background & driving history check Verification of employment history Hair follicle drug test We are interested in every qualified candidate who is legally authorized to work in the United States. However, we are not able to sponsor work visas. Why Join LGH? Fully remote role Collaborative, cross-functional environment Clear processes and escalation pathways Stable and growing organization Lifting Gear Hire is an Equal Opportunity Employer.