Accountant, Help Desk

Lawrence Livermore National Laboratory (LLNL) is seeking an Accountant for their Help Desk to support financial help desk activities. The role involves providing problem resolution for financial operations, managing customer service calls, and developing training documents for financial activities. Responsibilities Interpret and provide problem resolution for financial and disbursement operations in accordance with organizational policies and procedures; solution of routine problems utilizing standard procedures and judgment Meet customer needs in an efficient and effective manner; resolve customer requests for information and/or issue resolution Identify and recommend process improvements, leveraging current tools available at the Laboratory. May be assigned responsibility for implementation of a process improvement within their work team. May participate in department/cross functional projects, defining user requirements Manage customer service calls, with effective verbal and written communication and a professional demeanor Develop training documents and knowledge articles to enhance capabilities of internal and external personnel on Financial and Disbursement activities Develop and track performance metrics for senior level staff using intermediate Excel and performance tools Participate in testing new/upgraded system functionality of help desk and financial systems Research customer requests using various accounting and payroll electronic resources Perform other duties as assigned Skills Ability to secure and maintain a U.S. DOE Q-level security clearance which requires U.S. citizenship Bachelor's Degree in Business Administration, Accounting, Finance, Economics or a related field, or equivalent combination of education and related experience and training in the finance/ accounting field Experience using a Help Desk solution to assist requestors Fundamental knowledge and understanding of accounts payable, travel, payroll, and other financial functions Familiarity with Oracle and PeopleSoft or other financial and payroll applications and knowledge of computer-based spreadsheets, report generated applications and communication tools (e.g., Microsoft Suite, Outlook, Service Now) Demonstrated organizational skills to handle multiple tasks simultaneously with frequent interruptions, while providing a high level of customer service and demonstrated problem solving and decision-making skills necessary to independently solve problems of broad scope and complexity Ability to interpret and apply financial policy and procedures, including State and Federal policies, procedures and regulations and experience in applying and ensuring internal controls are followed Demonstrated ability to work independently with minimal supervision and as a team member, while maintaining a heavy workload, meeting critical deadlines, and working effectively under time constraints. Effective written and verbal communication and interpersonal skills to work with all levels of personnel, both internal and external to the Laboratory, including establishing and maintaining relationships with clients, co-workers, external vendors, and Laboratory service units Adaptability to learn multiple internal systems and establish a strong working knowledge for both usage and guiding customers Benefits Flexible Benefits Package 401(k) Relocation Assistance Education Reimbursement Program Flexible schedules (*depending on project needs) Company Overview Lawrence Livermore National Laboratory, a national security laboratory, provides transformational solutions to national security challenges. It was founded in 1952, and is headquartered in Livermore, California, USA, with a workforce of 5001-10000 employees. Its website is