Account Strategy Director Account Management United States (Remote)
About the position Responsibilities • Partner with Regional Vice Presidents of Majors and Enterprise Sales (RVPs) of Account Management to define and execute account-specific strategies that address customer goals and business outcomes. • Conduct in-depth research to tailor custom value propositions, presentations, and business cases targeting key decision-makers within high-value accounts. • Align internal teams (Sales Impact, Solution Consultants, Professional Services, Marketing, and CX Advisory) to deliver holistic solutions. • Align onboarding processes with the customer's desired business outcomes by clearly defining success metrics, milestones, and key use cases. • Implement a phased enablement approach that includes guided walkthroughs, hands-on training, and knowledge transfer sessions to drive adoption. • Establish early warning signals by monitoring adoption patterns and customer engagement levels. • Conduct regular Quarterly Business Reviews (QBRs) to align Five9's solutions with evolving customer needs, demonstrate ROI, and showcase continuous improvements based on customer feedback. • Develop ongoing success plans that map out long-term growth opportunities, ensuring that customers are consistently deriving value. • Cultivate customer advocacy by identifying power users and turning them into champions. • Identify expansion opportunities by aligning Five9's solutions with the customer's evolving business objectives. • Establish a strategic growth plan by starting with a strong initial use case and progressively expanding adoption across additional departments, geographies, or use cases. • Foster relationships with key stakeholders, ensuring continued executive sponsorship and engagement. • Monitor customer life-cycles and key performance indicators (KPIs) including revenue growth, customer retention and satisfaction (NPS). • Work with the RVPs to conduct account reviews and continuously refine strategies for growth, retention and advocacy. • Manage CRM data and dashboards to ensure accurate reporting and insights for leadership. Requirements • 8+ years of experience in Account Strategy, Enterprise Sales, Customer Success or Strategic Account Management, preferably within SaaS or technology sectors. • Proven success in managing high-value B2B accounts and driving revenue growth through tailored sales strategies. • Experience collaborating across departments (Sales, Marketing, Product, and Services) to execute strategic plans. • Knowledge of Winning by Design methodologies and experience implementing structured frameworks for growth. • Proficiency in CRM tools, analytics, and developing actionable insights for continuous improvement. Nice-to-haves • Strong strategic and critical thinking skills. • Experience in sales, solutions consulting and/or business consulting. • Excellent relationship-building skills, with a track record of engaging senior stakeholders and driving consensus. • Analytical and data-driven mindset with experience in opportunity planning and project management. • Strong collaboration skills with experience working across Sales, Marketing, Product, and Customer Success teams. Benefits • Health, dental, and vision coverage, beginning on the first day of employment. • Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. • Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. • Access to an innovative mental health support platform that offers personalized care and resources. • Generous employee stock purchase plan. • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. Apply tot his job