Account Manager – Technology Solutions

Company Description:IT Management Corporation (ITMC.net/101VOICE) deliver IT mission-critical technology solutions to State, Local Government, Education, Healthcare, and public sector organizations. Since 2009, we have helped institutions modernize and secure their infrastructure through resilient networking, wireless, security, and cloud communication platforms.We have been recognized on the Inc. 5000 list four times and featured multiple times by CRN for growth, innovation, and customer success. Our solutions include enterprise networking, physical security, UCaaS, AI-enabled communications, and Push-to-Talk, enabling reliable and secure communication in environments where uptime and continuity matter most.Our focus is simple: Reliable technology that keeps organizations running.Job Description:The Account Manager – Technology Solutions is responsible for developing, managing, and expanding customer relationships across the company’s full technology portfolio, including 101VOICE cloud communications services and ITMC infrastructure solutions.This role combines new business development with strategic account management, focusing on identifying customer needs, guiding clients through the full sales lifecycle, and driving long‑term account growth. The Account Manager collaborates closely with internal technical teams, vendor partners, and customers to ensure solutions align with operational requirements and organizational objectives.In addition to direct sales responsibilities, this role includes active partnership with manufacturers and vendor partners to identify joint opportunities, coordinate customer engagement activities, and support solution demonstrations, presentations, and partner-led initiatives.Market FocusThe company’s primary go‑to‑market strategy centers on the SLED (State, Local Government, and Education) sector, including:K–12 school districtsCity and county government agenciesHigher education institutionsAdditional focus markets may include:Healthcare organizationsNon‑profit institutionsSelect strategic commercial accountsOpportunity Development & Pipeline ManagementIdentify and develop new opportunities within assigned territoriesManage leads from SDRs, marketing, and vendor partnersBuild and maintain a qualified pipelineManage opportunities from discovery through contract executionMaintain accurate CRM records and forecastingAccount Management & Customer ExpansionStrengthen existing customer relationshipsIdentify cross‑sell opportunities across 101VOICE and ITMCConduct periodic account reviewsAdvise customer technical and operational leadershipVendor & Partner CollaborationMaintain strong relationships with manufacturer and vendor partnersConduct account‑mapping and identify joint opportunitiesParticipate in joint sales calls, demos, and partner eventsSupport partner-led initiatives and enablement activitiesCustomer Discovery & Solution AlignmentLead discovery sessions with prospective customersAssess communication and infrastructure requirementsAlign proposed solutions to customer objectivesWork with internal solution engineers to develop solutionsPresentations & DemonstrationsDeliver solution presentations and demosCommunicate value of UCaaS and infrastructure solutionsSupport evaluations and stakeholder reviewsProposal & Contract ManagementDevelop proposals and pricing aligned with customer needsCoordinate internal review for accuracyPresent proposals and support evaluationsAssist with contract execution and occasional collections follow‑upSales Process DisciplineEnsure accurate CRM documentationTrack pipeline and sales progressMaintain forecast accuracy and sales process consistencyPerformance ExpectationsSuccess is measured by:Revenue growth across assigned accountsPipeline development and opportunity creationConversion of qualified dealsCustomer expansion and retentionPartner‑sourced opportunitiesCRM accuracy and forecast reliabilityQualifications:Required Qualifications3–7 years in technology, SaaS, UCaaS, telecommunications, or infrastructure salesProven experience managing complex B2B sales cyclesStrong consultative selling and discovery skillsAbility to manage multi‑stakeholder processesStrong CRM discipline and organizational skillsAbility to work independently in a remote sales environmentPreferred QualificationsExperience selling into the SLED marketExperience with UCaaS, telecommunications, networking, or IT infrastructureExperience working with manufacturer or vendor partnersFamiliarity with HubSpot or similar CRM platformsProfessional AttributesStrong relationship‑building and communication skillsAbility to explain technical concepts clearlyHigh accountability and follow‑throughStrong organizational discipline and pipeline managementSelf‑motivated, effective in a remote environmentAdditional Information:Location: Remote (California‑based candidates only)
Customer Engagement: Includes regular interaction with IT leaders, administrators, and operational teams across public sector and enterprise environments