Account Manager - Northeast & Mid-Atlantic (NY, NJ, PA, MD, DC, VA, DE, WV)

InfuSystem is a leading national health care service provider, facilitating outpatient care for durable medical equipment manufacturers and health care providers by delivering ambulatory pumps and supplies, along with related clinical, biomedical and billing services, to practices and patients nationwide. With a comprehensive suite of services, InfuSystem improves clinician access to quality medical equipment and promotes patient wellness and safety while reducing the overall cost of infusion care. InfuSystem offers Oncology, Pain Management and Wound Care therapies, including Negative Pressure Wound Therapy. The company’s Durable Medical Equipment (DME) Services are composed of direct payer rentals, pump and consumable sales, and biomedical services and repair, including on-site and depot services. InfuSystem provides the sale, rental, lease and associated supplies, including infusion pumps, nerve blocks for acute pain, nerve block catheters, postoperative pain pumps, central venous catheters, IV pumps, pole-mounted pumps, syringe pumps, enteral pumps, Huber needles, clean room supplies, IV extension tubing, pump tubing, ambulatory pumps, replacement pumps, disposable products, central venous access devices, closed system transfer devices, negative pressure wound therapy vacs, wound vac, and chemotherapy and oncology infusion pumps. Biomedical services include both on-site and depot preventive maintenance, repair and warranty services, ranging from equipment inspections to extensive repairs, including compression device systems, defibrillators, EKG machines, electrosurgical units, external pacemakers, humidifiers, infusion pumps, LCDs, light sources, modules, patient monitors, printers, pulse oximeters, telemetry transmitters and tourniquets – all completed to factory specifications. Headquartered in Rochester Hills, Michigan, InfuSystem delivers local, field-based customer support and operates Centers of Excellence in Michigan, Kansas, California, Massachusetts, Texas and Ontario, Canada. Under the direction of the Regional VP of Oncology Sales, the Account Manager is responsible for servicing assigned customer accounts and working in partnership with the Territory Manager to support the growth and maintenance of the territory. The Account Manager will be responsible for managing all paperwork, pumps and supplies, while improving pump utilization and billable treatments, and providing superior levels of customer service. Certain hospitals, clinics and other medical centers now require InfuSystem to provide proof of vaccination prior to entering their facilities. Your role may require proof of vaccination for us to receive the accreditation credentials needed to effectively service our customers. Base Salary: This role offers a base salary range of $55,000-$60,000, plus incentive compensation, with target total compensation (OTE) of approximately $120K, dependent on individual performance, territory performance, and experience. Location Preference: Candidates based in New York or Northern New Jersey are strongly preferred. IN THIS ROLE, THE IDEAL CANDIDATE WILL: Serve as an initial point of contact for customers and escalate clinical issues through internal processes as needed Build and maintain trusting, collaborative relationships with customer stakeholders to support long‑term partnerships, workflow adoption, and consistent execution Establish credibility within assigned accounts through consistent presence, reliable execution, and proactive communication Troubleshoot facility workflow issues related to ambulatory infusion pumps, supplies, and new products within the assigned geography and across the territory Proactively identify customer accounts that would benefit from workflow improvements, initiate consultative discussions with account stakeholders, and partner with the Territory Manager to drive adoption and execution of agreed‑upon solutions Lead Express (paperwork) and clinical in‑services for new and existing accounts recruited by the Territory Manager within the assigned geography, either in person or remotely Promote new product initiatives within assigned active accounts Provide top‑tier customer service by managing the deployed pump fleet at each facility Demonstrate consistent follow‑through on customer requests, issues, and action items to ensure timely resolution and sustained customer satisfaction Handle customer complaints professionally and drive resolution Research and respond to customer inquiries regarding InfuSystem products and services Identify, track, and resolve outstanding or pending customer paperwork issues Monitor usage of pumps & supplies at designated accounts Communicate with team members daily and share weekly schedules with Territory Managers Produce and submit reports as requested by InfuSystem management Collaborate with cross‑functional team members daily to achieve shared monthly sales and process goals Reside within the assigned territory Support approximately 200 cancer centers across NY, NJ, PA, MD, DC, VA, DE, and WV Travel regularly within the territory with an average of 20–25 site visits per week, typically across 3–4 route days with 1–2 office days. Perform other duties as assigned SUPERVISORY RESPONSIBILITIES: No supervisory or management responsibilities. THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Proficient knowledge of Microsoft Office products, specifically Excel CRM experience preferred Strong telephone and email skills Professional, organized, detail-oriented Ability to multi-task Ability to write routine reports and correspondence Current valid driver’s license Dependable automobile and insurance EDUCATION AND OR EXPERIENCE: Bachelor’s degree from four-year college or university Medical device, durable medical equipment (DME), or relevant healthcare background preferred. PERSONAL AND PROFESSIONAL ATTRIBUTES: The ideal candidate is a rigorous analytical thinker and effective problem solver with the following professional attributes: Strong work ethic and personal accountability Sound judgment and decision-making skills Proven written and verbal communication skills Natural curiosity with a desire to deepen expertise and continuously improve Ability to pursue, design, and leverage innovative analytical and performance metrics Courage to thoughtfully promote, challenge, and defend ideas and analyses Passion for InfuSystem’s mission and a strong commitment to serving customers and patients Desire to make a meaningful impact through improvements in business processes and performance Exemplary honesty, integrity, and ethical conduct Ability to collaborate effectively and work selflessly as part of a team Ability to work independently and resourcefully, including identifying and engaging alternative contacts within hospital and clinic environments to resolve issues and move initiatives forward LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. COMPUTER SKILLS: To perform this job successfully, an individual should have proficient knowledge of database software, spreadsheet software and word processing software. CERTIFICATES, LICENSES, REGISTRATIONS: Current driver's license and insurance OTHER QUALIFICATIONS: Must be able to travel approximately 40% of the time with overnights. Must pass background check. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. COMPREHENSIVE BENEFIT PACKAGE: At InfuSystem, we give our employees the tools to succeed both on and off the job. Our generous benefits package provides comprehensive coverage to help you protect your health and earning power and prepare for the future. In addition, we offer perks and programs that help you grow in your career and make InfuSystem a great place to work! Health plan options that include an employer contribution Health Savings Account (HSA) Healthcare and Dependent Care Flexible Spending Accounts (FSA) Dental and Vision premiums covered by InfuSystem Life Insurance, STD & LTD Paid Parental Leave Adoption and Fertility Assistance 401(k) with a specified Company Match Employee Stock Purchase Program Tuition Assistance Generous Paid Time Off plan Employee Assistance Program Competitive Pay Employee Referral Bonus