Account Manager (Italy)

About the Role As a face of XCEED for our clients, you’ll be responsible for managing, nurturing, and expanding relationships across a portfolio of clubs, festivals, and organizers. Your mission is to ensure every client gets maximum value from XCEED through smooth operations, helping them strongly adopt XCEED PRO and deliver a high-quality client experience, especially during critical event moments. This is a hands-on Account Manager role at the intersection of music, events, and technology. You will balance structured execution with client communication, using data and clear processes to solve problems, manage renewals, and protect internal bandwidth. What You Will Do Own client relationships: act as the trusted partner for our high-value clubs, festivals, and organizers, driving adoption, retention, and satisfaction. Onboard and educate: deliver smooth onboarding and clear training, empowering clients to use XCEED PRO with confidence. Support and problem-solve: provide timely, structured support, ensuring issues are resolved quickly and effectively. Renew and grow accounts: manage standard renewals with a focus on retention and long-term value, escalating complex negotiations to Sales or other stakeholders when needed. Analyze performance: monitor and report on client activity (performance metrics, account health…) and spot areas for improvements / action plans. Collaborate cross-functionally: work closely with Sales, Operations, Product, Marketing and Finance to ensure clear alignment and deliver initiatives that meet client needs. Improve how we work: contribute lightweight templates, checklists, or processes that reduce repeat questions and internal noise. The Skills You Bring Client ownership experience: experience managing clients, partners, or accounts in a structured way. Backgrounds in SaaS, marketplaces, ticketing, hospitality tech, or operations-heavy roles are all relevant. Exceptional communication: able to listen deeply, adapt your tone, and present solutions clearly and persuasively to both internal and external stakeholders. Analytical and structured mindset: comfortable working with spreadsheets, basic commercial math (fees, VAT, payouts), and account metrics. Structured and proactive: skilled at managing multiple priorities with discipline, anticipating client needs rather than just reacting. Commercial confidence: you understand the fundamentals of renewals and negotiation and can handle standard objections appropriately. Tech environment fluency: comfortable working with SaaS tools, CRMs, and cross-functional teams. Fluency in Italian or Spanish and English: additional languages are a plus. Resilience and flexibility: available to support clients when they need you, including evenings or weekends if necessary around key events. Team player: you bring humility, reliability, passion, and a good sense of humour! How We Support You We believe in a culture that supports your best work and your best life. Unlimited Paid Time Off Flexible Working Hours Unlimited Remote Work Workation - work from anywhere as long as it aligns with your team’s dynamics. Access to learning platforms (Codely, Coursera, MasterClass) and dedicated time for personal development. Team-building activities and meet-and-greet events. Go Out - Free passes to XCEED partners’ events to experience what our users do. Referral Program to help us find incredible talent. Who We Are From clubs to festivals, concerts to cultural movements, XCEED is where people come together through music, art, and shared experiences. We believe unforgettable nights don’t just entertain - they shape culture, bring communities together, and define local scenes. XCEED is the platform behind the best nights out - empowering event organizers to manage ticketing, marketing, and audience insights, while helping fans discover their next unforgettable experience - all in one place. We are creators and challengers who refuse to watch from the sidelines. Every day is a chance to rethink, rebuild, and push further. We celebrate success and embrace smart risks and deep ownership - because shaping the future isn’t for the passive. Since 2009, we’ve been bridging the gap between the digital and physical - enhancing real moments with seamless technology. Today, as one of the Financial Times' "Fastest Growing Companies in Europe 2025," XCEED powers events in 350+ cities across 25 countries, developing in collaboration with leading venues, festivals, and organizers across four continents. What Sets Us Apart We’re a growing, dynamic company with an international and remote team where you will have a big impact in any role. We celebrate diversity, and we ensure everyone feels valued and has fair opportunities. We constantly experiment with new solutions and encourage new ideas. We challenge the status quo. We believe in a culture where you can be yourself, do great work, and have a lot of fun along the way. Our mission: bring people together through authentic experiences. The Principles That Bring Us Together I. Moderation is Fatal. We are fearless and think beyond boundaries. We believe it takes courage to write change. II. Taste Everything. We are the discoverers of the future and take nothing for granted. We are curious. Everyday. About everything. We listen carefully to every customer, we forge trends, we experiment. III. Always Inspire. We envision a world where empathy and sense of community drives humankind's passion for developing novelty. To make this happen, we are the doers at the front line of inspiration. IV. Local at Heart. We believe creativity is born local and because of that, it should be nurtured by a sustainable ecosystem driven by the passion of artists, curators, and the people who truly love arts and give no fucks about posing. V. Trust Above All. We prioritize trust among ourselves and with our customers, empowering it through transparency and open collaboration. If trust is compromised, we address it promptly. VI. Embrace The Problem. Innovation happens when we spend time deeply understanding a pain, not jumping to a solution. We sit at the table and enjoy this process from A to Z. VII. Have Fun. We are aware that changing the world won't always be pretty. So we'll always make sure to have a good time throughout the journey. Application Process We are transparent and honest, and throughout the process we’ll keep you fully informed along the way. For this role, you can expect to go through: HR Call + short live test Hiring Manager call Assessment Brief and Presentation Co-Founder Interview Reference Check At XCEED we are proud to be an equal opportunity workplace and employer. We review applications for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or medical condition.