Account Manager - Growth (ET hours)
About Stadium Stadium is a single platform for global recognition, swag, and gifting. Companies use Stadium to engage employees, clients, partners, and prospects through premium swag, snack boxes, and gifting–all fulfilled locally in 170+ countries. Whether companies are recognizing 1 or 1,000+, Stadium makes it easy to deliver meaningful recognition at any scale. We’re a product-first ambitious team that’s obsessed with a united vision for taking our business to new heights. As a company, we learn fast, support each other, and focus on continuous quality and improvement for all of our customers. While our business has continually evolved over the years, our purpose has remained constant: to strengthen the bond between companies, their employees, and their customers. Job Description As a rapidly growing company, we are expanding our commercial team with the addition of an Account Manager - Growth. This role sits within the Sales organization and reports to the AM Manager. You would play a critical role in owning and growing a defined book of package customers across both renewal and expansion. This is a revenue-owning role. The Account Manager - Growth is accountable for net revenue retention and long-term segment growth, ensuring customers renew successfully while identifying and executing expansion opportunities within their portfolio - including self-serve and low-touch accounts. You will take full commercial ownership of your segment. That means leading renewal conversations, managing pricing and contract discussions, proactively identifying upsell opportunities, and coordinating cross-functional efforts to deliver outcomes that drive retention and growth. This role requires strong commercial judgment paired with operational execution. You will navigate multiple internal and external tools, collaborate across Sales, Customer Success, Product, and Finance, and independently drive initiatives from idea through completion. Success in this role requires confidence, curiosity, and the ability to identify leverage points that move projects forward efficiently. As part of a fast-growing new team, you’ll help shape how Stadium scales account management across our package customer base while directly impacting revenue performance. Stadium is based in New York City, but this would be a remote position. Candidates living outside of the US will be hired as independent contractors through Deel. What You’ll Do With Us Own a defined book of package customers with full responsibility for renewals and expansion Lead pricing normalization efforts, including migrating legacy contracts to current Stadium Pass tiers Lead proactive renewal cycles, including pricing, contract, and commercial negotiations Identify, scope, and close expansion opportunities within your portfolio Own net revenue retention performance and expansion targets for your segment Serves as the commercial owner for renewals, pricing updates, contract changes, upgrades, and downgrades within your portfolio Partner closely with Customer Success to align on adoption, value realization, and risk mitigation Navigate and leverage internal systems and external tools to manage pipeline, forecasting, and account planning Coordinate cross-functional stakeholders to execute customer-facing initiatives end-to-end Analyze account trends and proactively identify opportunities to strengthen retention and revenue growth