Account Manager, Global Health Benefits/International Health - Remote - Cigna Healthcare
About the position Responsibilities • Client and customer facing responsibility for day-to-day support of client needs. • Provide consultative pro-active information/recommendations with clients on an on-going basis. • Manage a block of business approximately 150-200 small-to-medium accounts and average of $7M-$9M in total premium. • Possess knowledge of the practices, techniques, and tools associated with outstanding consultative service to clients and customers. • Responsible for renewals on existing block of business. • Upsell/cross-sell additional product lines within Cigna Global and other matrix partners. • Educate clients about Cigna Global updates/changes related to compliance or processes. • Handle and resolve escalated issues related to eligibility, premium/invoicing, and/or service-related matters. • Thorough understanding of health service products & services, and the operating requirements to support client management plan goals and sales processes. • Utilize organization's sales information systems to document pertinent client information. Requirements • Bachelor's degree preferred or equivalent work experience. • Minimum of 2-5 years Account Management and/or Sales experience required. • Excellent organization, efficiency, negotiation and presentation skills. • Ability to effectively manage productive meetings. • Strong written and verbal communication skills, required. • Client and customer focus with the ability to build rapport and be a team player within the Cigna organization. • Ability to analyze and solve problems created and presented by the business environment, regulations, internal processes, and system limitations. • Ability to exercise independent judgment within established company guidelines. • Familiar with multiple software and system-based applications, such as Microsoft 365, Outlook, database & spreadsheets (i.e. Excel), and Salesforce. • Health and Life Insurance License required. Nice-to-haves • Possess strong background or experience in marketing, account management, account service, sales, or other areas requiring significant client and customer interaction. • International experience with multinational clientele. Benefits • Comprehensive range of health-related benefits including medical, vision, dental, and well-being and behavioral health programs. • 401(k) with company match. • Company paid life insurance. • Tuition reimbursement. • A minimum of 18 days of paid time off per year and paid holidays. Apply tot his job