Account Manager & Customer Success Specialist – Aviation Leather Solutions, Client Relationship & Sales Enablement Leader
Welcome to arenaflex – Pioneering Excellence in Aviation Interior Materials
At arenaflex, we are at the forefront of supplying premium leather and advanced material solutions to the aviation interiors market. Our Dallas‑based operation works hand‑in‑hand with aircraft manufacturers, cabin‑design firms, and upscale airline partners to deliver decorative quilting, stitching, embroidery, printing, embossing, laser etching, perforating, cut‑to‑pattern services, and a host of other value‑added processes that turn ordinary cabins into luxurious experiences.
We believe that great products are only as powerful as the relationships that sustain them. That’s why we are seeking a dynamic, customer‑obsessed professional to join our team as an Account Manager & Customer Success Specialist. If you thrive in a fast‑moving, highly collaborative environment, enjoy acting as the trusted voice of the customer, and have a passion for the aviation interiors industry, you could be the perfect fit for arenaflex.
Why This Role Is Critical
The aviation interior market is tight‑knit, with a handful of manufacturers and suppliers serving a global clientele. In this space, every interaction—from an introductory call to the final delivery of a custom‑embroidered leather panel—carries weight. Your role will be the bridge that connects our innovative material capabilities with the exacting needs of our customers, ensuring projects stay on schedule, budgets are respected, and expectations are consistently exceeded.
Core Responsibilities
Customer Relationship Management: Build, nurture, and deepen relationships with key decision‑makers and end‑users through personalized, proactive communication.
Project Coordination: Track the lifecycle of each customer project—quotations, sample requests, production schedules, and final delivery—ensuring milestones are met.
Sales Order Processing: Accurately enter and manage sales orders, quotations, and sample requests using Microsoft Dynamics AX, Office 365, and Salesforce CRM.
Issue Resolution: Act as the first point of contact for any concerns, complaints, or technical questions, collaborating with internal teams to deliver timely solutions.
Database Stewardship: Maintain an up‑to‑date, error‑free customer database that supports reporting, forecasting, and strategic outreach.
Cross‑Functional Collaboration: Liaise with engineering, production, quality assurance, and logistics to guarantee that every project aligns with technical specs and delivery timelines.
Product Education: Guide customers through our extensive leather collection, advising on color palettes, finishes, and customization options that best fit their design intent.
Strategic Upselling & Renewal: Identify opportunities to expand existing accounts through new product introductions, repeat orders, and long‑term service agreements.
Documentation & Compliance: File all pertinent documentation in accordance with arenaflex’s systematic record‑keeping procedures, ensuring audit readiness.
Essential Qualifications
Bachelor’s degree in Business, Marketing, Industrial Design, Aviation Management, or a related field (or equivalent professional experience).
Minimum 3‑5 years of experience in account management, customer success, or sales within a B2B environment, preferably in aerospace, aviation interiors, or high‑end material supply.
Proven ability to manage multiple concurrent projects while maintaining meticulous attention to detail.
Strong verbal and written communication skills; comfortable conducting formal presentations and informal check‑ins.
Demonstrated proficiency with Microsoft Dynamics AX (or comparable ERP), Office 365 suite, and Salesforce CRM.
Track record of resolving complex customer issues with professionalism and empathy.
Self‑starter mindset with a proactive approach to identifying and acting on opportunities.
Preferred Add‑Ons
Previous exposure to leather goods, textiles, or composite material industries.
Experience working in a regulated environment (e.g., FAA or EASA compliance standards).
Certification in Customer Success Management (e.g., SuccessHACKER, Gainsight).
Fluency in an additional language such as Spanish or Mandarin, supporting arenaflex’s global client base.
Key Skills & Competencies
Relationship Building: Ability to earn trust quickly and maintain open lines of communication with senior stakeholders.
Analytical Thinking: Comfort analyzing sales data, order pipelines, and performance metrics to drive continuous improvement.
Problem Solving: Creative, solutions‑oriented mindset for navigating technical constraints and supply‑chain challenges.
Time Management: Mastery of prioritization techniques to juggle urgent inquiries, long‑term projects, and internal meetings.
Technical Acumen: Understanding of material properties, finishing techniques, and manufacturing processes pertinent to aviation leather.
Collaboration: Proven ability to work cross‑functionally, aligning sales, engineering, and production toward shared goals.
Adaptability: Comfortable thriving in a fast‑moving environment where project scopes may shift based on client feedback.
Career Growth & Development at arenaflex
arenaflex invests heavily in the professional evolution of its people. As an Account Manager & Customer Success Specialist, you will have access to:
Mentorship Programs: Pairing with senior account leaders to sharpen strategic selling techniques.
Continuous Learning: Sponsored certifications, industry conferences (e.g., Aircraft Interiors Expo), and internal workshops on materials science.
Leadership Pathways: Opportunities to advance into Senior Account Management, Regional Customer Success Director, or Product Management roles.
Cross‑Functional Exposure: Rotations with the engineering and production teams to deepen product expertise.
Our Culture & Work Environment
At arenaflex, we champion a culture of diversity, inclusion, and empowerment. Our Dallas office blends modern collaborative spaces with quiet zones for deep work. We celebrate:
Team Innovation: Regular “Idea Labs” where employees pitch process improvements or new product concepts.
Work‑Life Balance: Flexible scheduling, remote‑work options two days per week, and generous paid time off.
Diversity & Inclusion: An environment where every voice is valued, and where our differing perspectives drive better outcomes for our clients.
Community Engagement: Volunteer days supporting local STEM education programs and aviation scholarship initiatives.
Compensation, Perks & Benefits
While specific salary ranges are tailored to experience, candidates can expect a competitive total‑cash package that includes:
Base salary commensurate with market rates for the Dallas metro area.
Performance‑based bonuses tied to revenue growth, customer satisfaction scores, and project delivery success.
Comprehensive health, dental, and vision insurance plans.
401(k) retirement plan with company matching contributions.
Paid parental leave, disability coverage, and life insurance.
Professional development stipend for certifications, courses, and industry events.
Employee assistance program (EAP) and wellness resources.
Transportation allowance or parking reimbursement.
On‑site snack bar, complimentary coffee, and occasional catered team lunches.
Equal Opportunity Commitment
arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to building an inclusive workplace where every individual can bring their authentic self to work. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you require a reasonable accommodation during the application or interview process, please contact us at [email protected].
Ready to Elevate the Aviation Interior Experience?
If you are excited to blend sales acumen with heartfelt customer advocacy in a niche, high‑impact industry, we invite you to apply today. Join arenaflex and become a pivotal part of a team that transforms aircraft cabins into spaces of comfort, luxury, and innovation.
Apply Now
Apply Now
At arenaflex, we are at the forefront of supplying premium leather and advanced material solutions to the aviation interiors market. Our Dallas‑based operation works hand‑in‑hand with aircraft manufacturers, cabin‑design firms, and upscale airline partners to deliver decorative quilting, stitching, embroidery, printing, embossing, laser etching, perforating, cut‑to‑pattern services, and a host of other value‑added processes that turn ordinary cabins into luxurious experiences.
We believe that great products are only as powerful as the relationships that sustain them. That’s why we are seeking a dynamic, customer‑obsessed professional to join our team as an Account Manager & Customer Success Specialist. If you thrive in a fast‑moving, highly collaborative environment, enjoy acting as the trusted voice of the customer, and have a passion for the aviation interiors industry, you could be the perfect fit for arenaflex.
Why This Role Is Critical
The aviation interior market is tight‑knit, with a handful of manufacturers and suppliers serving a global clientele. In this space, every interaction—from an introductory call to the final delivery of a custom‑embroidered leather panel—carries weight. Your role will be the bridge that connects our innovative material capabilities with the exacting needs of our customers, ensuring projects stay on schedule, budgets are respected, and expectations are consistently exceeded.
Core Responsibilities
Customer Relationship Management: Build, nurture, and deepen relationships with key decision‑makers and end‑users through personalized, proactive communication.
Project Coordination: Track the lifecycle of each customer project—quotations, sample requests, production schedules, and final delivery—ensuring milestones are met.
Sales Order Processing: Accurately enter and manage sales orders, quotations, and sample requests using Microsoft Dynamics AX, Office 365, and Salesforce CRM.
Issue Resolution: Act as the first point of contact for any concerns, complaints, or technical questions, collaborating with internal teams to deliver timely solutions.
Database Stewardship: Maintain an up‑to‑date, error‑free customer database that supports reporting, forecasting, and strategic outreach.
Cross‑Functional Collaboration: Liaise with engineering, production, quality assurance, and logistics to guarantee that every project aligns with technical specs and delivery timelines.
Product Education: Guide customers through our extensive leather collection, advising on color palettes, finishes, and customization options that best fit their design intent.
Strategic Upselling & Renewal: Identify opportunities to expand existing accounts through new product introductions, repeat orders, and long‑term service agreements.
Documentation & Compliance: File all pertinent documentation in accordance with arenaflex’s systematic record‑keeping procedures, ensuring audit readiness.
Essential Qualifications
Bachelor’s degree in Business, Marketing, Industrial Design, Aviation Management, or a related field (or equivalent professional experience).
Minimum 3‑5 years of experience in account management, customer success, or sales within a B2B environment, preferably in aerospace, aviation interiors, or high‑end material supply.
Proven ability to manage multiple concurrent projects while maintaining meticulous attention to detail.
Strong verbal and written communication skills; comfortable conducting formal presentations and informal check‑ins.
Demonstrated proficiency with Microsoft Dynamics AX (or comparable ERP), Office 365 suite, and Salesforce CRM.
Track record of resolving complex customer issues with professionalism and empathy.
Self‑starter mindset with a proactive approach to identifying and acting on opportunities.
Preferred Add‑Ons
Previous exposure to leather goods, textiles, or composite material industries.
Experience working in a regulated environment (e.g., FAA or EASA compliance standards).
Certification in Customer Success Management (e.g., SuccessHACKER, Gainsight).
Fluency in an additional language such as Spanish or Mandarin, supporting arenaflex’s global client base.
Key Skills & Competencies
Relationship Building: Ability to earn trust quickly and maintain open lines of communication with senior stakeholders.
Analytical Thinking: Comfort analyzing sales data, order pipelines, and performance metrics to drive continuous improvement.
Problem Solving: Creative, solutions‑oriented mindset for navigating technical constraints and supply‑chain challenges.
Time Management: Mastery of prioritization techniques to juggle urgent inquiries, long‑term projects, and internal meetings.
Technical Acumen: Understanding of material properties, finishing techniques, and manufacturing processes pertinent to aviation leather.
Collaboration: Proven ability to work cross‑functionally, aligning sales, engineering, and production toward shared goals.
Adaptability: Comfortable thriving in a fast‑moving environment where project scopes may shift based on client feedback.
Career Growth & Development at arenaflex
arenaflex invests heavily in the professional evolution of its people. As an Account Manager & Customer Success Specialist, you will have access to:
Mentorship Programs: Pairing with senior account leaders to sharpen strategic selling techniques.
Continuous Learning: Sponsored certifications, industry conferences (e.g., Aircraft Interiors Expo), and internal workshops on materials science.
Leadership Pathways: Opportunities to advance into Senior Account Management, Regional Customer Success Director, or Product Management roles.
Cross‑Functional Exposure: Rotations with the engineering and production teams to deepen product expertise.
Our Culture & Work Environment
At arenaflex, we champion a culture of diversity, inclusion, and empowerment. Our Dallas office blends modern collaborative spaces with quiet zones for deep work. We celebrate:
Team Innovation: Regular “Idea Labs” where employees pitch process improvements or new product concepts.
Work‑Life Balance: Flexible scheduling, remote‑work options two days per week, and generous paid time off.
Diversity & Inclusion: An environment where every voice is valued, and where our differing perspectives drive better outcomes for our clients.
Community Engagement: Volunteer days supporting local STEM education programs and aviation scholarship initiatives.
Compensation, Perks & Benefits
While specific salary ranges are tailored to experience, candidates can expect a competitive total‑cash package that includes:
Base salary commensurate with market rates for the Dallas metro area.
Performance‑based bonuses tied to revenue growth, customer satisfaction scores, and project delivery success.
Comprehensive health, dental, and vision insurance plans.
401(k) retirement plan with company matching contributions.
Paid parental leave, disability coverage, and life insurance.
Professional development stipend for certifications, courses, and industry events.
Employee assistance program (EAP) and wellness resources.
Transportation allowance or parking reimbursement.
On‑site snack bar, complimentary coffee, and occasional catered team lunches.
Equal Opportunity Commitment
arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to building an inclusive workplace where every individual can bring their authentic self to work. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you require a reasonable accommodation during the application or interview process, please contact us at [email protected].
Ready to Elevate the Aviation Interior Experience?
If you are excited to blend sales acumen with heartfelt customer advocacy in a niche, high‑impact industry, we invite you to apply today. Join arenaflex and become a pivotal part of a team that transforms aircraft cabins into spaces of comfort, luxury, and innovation.
Apply Now
Apply Now