Account Manager - Customer Success

Launch Consulting is an AI‑first digital transformation consultancy that assists enterprise and Fortune-level organizations in solving complex business problems. As an Account Manager – Customer Success, you will manage a portfolio of enterprise accounts, focusing on renewals, expansions, and maintaining strong client relationships.ResponsibilitiesOwn renewal strategy & negotiations; maintain a 2-quarter runway for every accountBuild and execute expansion roadmaps—quantified by incremental GM$Run QBRs and executive call plans; convert RBC beachheads into Consulting opportunitiesProtect rate integrity; apply approved rate cards and annual upliftsLead a consultant success cadence (Day 7/30/60/90 check ins, quarterly pulses)Maintain impeccable forecast & data hygiene in CRM/PSA; manage risk registersPartner cross functionally on backfills, onboarding quality, and red account plansSkills1-5 years of customer success/account management experience within consulting or professional servicesProven track record owning renewals and expansions in complex, multi stakeholder enterprisesBackground in cloud/data/AI platforms or modern software deliveryCommercial fluency: rate cards, margin math (GM$), price uplifts, discount controlExecutive communication, negotiation, forecasting discipline, and escalation leadershipTools: Salesforce (or similar), PSA (Projector/BigTime), Power BI/M365Experience bridging RBC ↔ Consulting ↔ Managed Services motionsBenefitsMedicalDentalVisionShort-term disabilityLong-term disabilityLife insuranceMatched 401kUncapped, take-what-you-need PTO policyCompany OverviewLaunch is the digital transformation partner for enterprise leaders looking to capture real business value from software, data, and AI. It was founded in 1996, and is headquartered in Bellevue, Washington, USA, with a workforce of 1001-5000 employees. Its website is https://launchconsulting.com.



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