Account Manager CA Remote

Account Manager (California – Remote) On Duty Health On Duty Health is looking for an Account Manager to support our California departments. This is a fully remote role, but you’ll be working closely with our on-site teams and clients to keep operations running smoothly. If you’re detail-oriented, organized, and good at managing a lot of moving pieces, this role is a great fit. About On Duty Health On Duty Health is a mobile occupational health company focused on first responder wellness. We provide on-site medical and fitness assessments for fire departments, law enforcement agencies, and select corporate clients, bringing comprehensive care directly to the workplace. Our team is made up of experienced healthcare professionals—including physicians, nurse practitioners, physician assistants, exercise physiologists, ultrasound technicians, and phlebotomists—who are specifically trained in the unique health risks facing first responders. From cancer prevention and early detection to cardiovascular health, sleep disruption, and behavioral health, our approach is tailored to the demands of the job. We are a firefighter-owned, physician-led organization with leadership that understands the industry firsthand. Our team works closely with departments across the country to deliver a practical, high-quality experience that aligns with the realities of the job. At our core, we are a customer-service-driven team that values relationships, reliability, and doing things the right way. We don’t just complete annual exams—we partner with departments to support long-term health outcomes and readiness. What You’ll Do You’ll support a mix of operational, administrative, and patient-facing tasks, including: • Managing incoming communications (emails, phone calls, patient messages) and routing appropriately • Supporting scheduling and coordination of health assessments across California departments • Preparing team briefs to ensure staff are set up for each on-site day • Coordinating lab draws, specialty testing, and follow-up logistics • Handling incoming calls and resolving issues or escalating when needed • Supporting meeting coordination, notes, and internal communication • Maintaining organized records across systems (EHR, Dropbox, internal tools) • Supporting reporting, audits, and health data tracking Customer-Facing Role This is a very customer service–heavy role. You will be one of the primary points of contact between On Duty Health and the fire departments we serve. You’ll be communicating directly with department contacts and firefighters, helping guide them through scheduling, registration, and follow-up. How you communicate matters- his role requires professionalism, responsiveness, and the ability to problem-solve while maintaining a positive experience. We are looking for someone who is: • Comfortable interacting with clients on a regular basis • Clear, direct, and professional in communication • Responsive and dependable • Able to handle issues calmly and find solutions quickly This role represents On Duty Health, so strong customer service skills are essential. What We’re Looking For • Strong attention to detail and organization • Ability to manage multiple priorities without things falling through the cracks • Comfortable working across multiple systems and learning new tools • Strong communication skills (written and verbal) • Ability to problem-solve and take initiative • Professionalism when handling sensitive and confidential information Tools You’ll Use • NextGen EHR • Microsoft Office / Excel Why This Role Matters This role is central to how we operate in California. You’ll be helping coordinate care for fire departments and making sure everything behind the scenes runs smoothly for both our staff and the departments we serve. Position Details • Full-time • Fully remote (California-based preferred) • Must be able to work Pacific Time hours • Fast-paced, team-oriented environment Pay: $65,000.00 - $80,000.00 per year Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance Work Location: Remote