Account Manager - Ancora Training

Led by our passionate professionals, we have helped many corporate employees prepare for new career opportunities, assisting them through registration processes. If you want to help us continue to help others, this career opportunity might be for you. The Account Manager is responsible for providing quality customer service and information to corporate and community college client employees/students who are enrolling in an Ancora Training led program. This position is responsible for conducting outbound telephone calls to employees that have inquired about Ancora Training programs, answering inbound calls to answer employee questions, facilitating enrollments, and ensuring each employee completes all program’s admissions requirements. The Account Manager will routinely communicate with students throughout their enrollment and registration process. ESSENTIAL FUNCTIONSProcess high-volume of outbound and inbound telephone calls, responding timely to all customer inquiriesShare industry-related information with prospective studentsFollow-up with new students ensuring their positive transition to being an active studentContribute to team initiatives and outcomesUse internal management software to properly facilitate and track the disposition of all potential students that have inquired and students that have enrolledAttend department meetings, training, and activitiesEnsure all paperwork is completed accurately and in a timely mannerThe title, duties, responsibilities, and reporting relationships may evolve or change from time to time, as the Company deems necessary and appropriate to respond to its business circumstances.Other duties as assignedMINIMUM REQUIREMENTS:High school diploma (GED acceptable) from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education1 year of customer service/admissions or related experience with preference given to those with direct education-based admissions experienceStrong written, oral, and interpersonal communication skills with demonstrated success in collaborating with diverse groups of employees and customersStrong presentation skillsAbility to deliver consistent levels of energy and enthusiasmThrives in an observation/coaching style environmentProactive problem-solving skillsAbility to handle frequent interruptions and work independentlyCompetent in priority settingAbility to foster creativityStrong computer software skills including Microsoft Word and Excel, in addition to industry-related software applicationsPREFERRED:Associate’s degree in a related area from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of EducationA track record of being successful in a high-volume customer service settingExperience with CampusVue and/or Velocify software

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