Account Director / Group Account Director (Remote)

Invisible Hand is looking for a Strategic Account Director to join our rapidly growing, social impact and culture change agency. Our team's mission is to use culture, cause, and live experiences to spin the world forward with great equality and opportunity for all. We work to build category-defining content and experiences and meaningfully move key business metrics by delivering world-class creative. Our client roster includes the Archewell Foundation, Instagram, Planned Parenthood, the Obama Foundation, Spotify, Girls Leadership and PBS.

This is a highly visible role within the agency that requires an exceedingly organized and strategic mind and excellent client management skills. As the Strategic Account Director for a robust and rapidly evolving portfolio of client projects, you will play a significant role in defining the strategic approach to delivery across all work categories from start to finish, including strategic consulting, integrated marketing, editorial, creative campaign work, coalition building, partnership management and more. You will lead and deliver category-defining projects and campaigns - taking them from initial project plan and timeline to execution.

You are a self-starter, motivated by learning, able to work quickly, and a creative problem solver with incredibly strong communication skills and a "passion for polish." Candidates should be comfortable working in a startup environment. This is a high-touch client-facing role that requires maturity and discretion; candidates should enjoy cultivating client relationships and leading client calls.

Responsibilities include:
• Lead the team in how we get the work done - do we need research? What's the right timeline, what resources are we missing
• See around the corners of the work and manage up to agency leadership with potential roadblocks either in the work or with clients or partners
• Be the leader of your team, setting goals, challenging colleagues and motivating others to deliver the highest quality service to our clients
• Main quality check - as first point of review on all materials, you're assessing whether they fit the IH standard, hold strategic water, and uphold the Invisible Hand standard
• You can play both strategic lead and project manager, owning timelines, status trackers, day to day client management, as well as thinking holistically about the problems we're solving in the work
• Act as client advocate by anticipating their needs and reactions to ensure agency work product aligns to their expectations; developing a deep understanding of their work and making their objectives paramount in all we do
• Keep an eye towards business development and organic growth opportunities for the clients and projects you're the lead on
• Serving as proxy for Managing Director and / or CEO in client meetings

Here's what we're looking for:
• At least 5+ years of client-facing account management and/or strategy consulting experience in an agency or production house
• You're a strategist who can play an account person or you're a career account person who is exceptionally gifted in strategic thinking
• Some experience leading production is extremely useful but not required
• Experience building trusted client relationships
• Great presentation skills (both written and oral)
• You can hold the pen on a great deck. The team will work on it together, but you know how to make it sing and clean up formatting, etc.
• Capable and conversant in all aspects of a creative, strategy and asset production workflow
• Ability to synthesize complex information into clear, concise briefs in partnership with stakeholders
• Appetite for solving problems, developing effective solutions, and performing in high-velocity, deadline-driven environments
• Exceptional organizational skills
• Ability to closely track project performance and oversee the successful completion of short and long term milestones

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