Account Associate, Commercial Insurance

The Company Founded in 1966, Masters Insurance has grown into one of Ontario’s largest and most trusted independent brokerages. We specialize in tailored insurance and surety solutions for the construction industry, built on a foundation of strong client advocacy and longstanding industry partnerships. Driven by our core values of integrity, care, innovation, and exceptional service, we are dedicated to safeguarding our clients' interests and ensuring their peace of mind. Our extensive services cover personal and commercial insurance, group benefits, as well as life, estate, and investment solutions. With offices in Toronto, Hamilton, Ottawa, Windsor, New York, and Florida, our skilled team partners with top insurers to provide tailored coverage options and prompt, reliable claims support. Position Summary The successful candidate will be working with a supportive, industry-leading team of Account Executives to service and market an active, growing book of business. The position will allow you to gain exposure in commercial risks for small to medium size accounts in the Construction, Realty and Manufacturing segments. Individual must be highly motivated, remain flexible to changing job priorities, and strive to create exceptional service experiences. Benefits Competitive compensation package Generous health and dental benefits program, including Healthcare Spending Account Robust Group Retirement Savings program with company matching Reimbursements of license fees and professional membership dues Full support of continuing education and growth opportunities, including career mentorship with senior management Hybrid work schedule that supports work-life balance Epic year-round employee events! Opportunities to give back to our communities through philanthropic programs Membership to an exclusive employee discount program Discounts to gym membership and select local retailers Key Responsibilities Review insurance requirements in contracts and rental leases to ensure compliance, issuing Certificates of Insurance as needed. Issue certificates, insurance summaries, proposals, Binders of Insurance, and other commercial insurance documentation accurately and on time. Communicate with clients and underwriters via phone, email, and in person to manage requests, resolve issues, and provide information. Use TAM and insurance company portals for record-keeping, updates, and processing documentation. Maintain strong follow-up on client requests and internal tasks, ensuring timely resolution. Prepare renewal and claim reviews, inspect reports, and follow up on outstanding recommendations. Request, verify, and invoice policy endorsements, renewal documents, and cancellations. Manage abeyances and follow up with underwriters and clients for outstanding information. Collaborate with Account Executives and Insurance Underwriters to provide support and ensure smooth processes. Set up premium financing for clients opting to finance their insurance premiums. Qualifications: Proven experience in the insurance industry or a related field. RIBO Licence. Minimum of two (2) years of experience in a commercial lines department at an insurance brokerage or company, with similar duties and responsibilities. Working knowledge of commercial lines products and construction insurance. Proficient in Microsoft Office (Outlook, Word, Excel), with advanced Excel skills. Familiarity with TAM software, insurance company portals, and Compu-quote. Excellent written and verbal communication skills, with the ability to interact professionally with clients and internal teams. Strong organizational, time management, and attention to detail in documentation and follow-up tasks. Ability to work independently, while being receptive to direction and feedback. Results-driven with a proactive, resourceful approach to problem-solving. Team player who thrives in a collaborative environment. Bilingualism is an asset. Asset Qualifications: CIP and/or CAIB designation. Previous experience in operating or running a business. Knowledge of construction, retail, or manufacturing industries. Work Environment: This position offers a dynamic and fast-paced work environment where the Account Associate will be expected to manage multiple tasks simultaneously. The ability to adapt to changing needs and priorities while maintaining a high level of attention to detail is essential. If you are a motivated, self-directed individual with a passion for the insurance industry and a commitment to providing excellent client service, we encourage you to apply! Masters Insurance Limited is an equal opportunity employer dedicated to fostering an inclusive and accessible workplace. We are committed to accommodating the needs of applicants in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act at every stage of the recruitment and selection process. If you require accommodation, please contact us at cclare @mastersinsurance.com.