Account Associate - Bilingual (Retention) / Chargé de compte

WM is North America’s largest comprehensive waste management environmental solutions provider. The Account Associate I – Bilingual serves as a key point of contact for Small/Medium business customers, focusing on retaining and growing the team's book of business through effective management of inbound calls and proactive customer outreach. Responsibilities Communicates in a focused and compelling way that drives customers’ thoughts and actions Utilizes appropriate change management processes to meet the demands of the sales role Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment Contributes to individual and shared responsibilities in a team environment Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions Uses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.) Analyzes reports as needed and/or handles general administrative duties as appropriate Skills High School Diploma or GED (accredited) 1 year Business-to-business account management, inside sales (phone-based sales), and/or customer service experience that includes a sales component Bilingual (French and English) - For Quebec Applicants: We require a bilingual speaking associate because this role requires frequent interactions and communications with employees, customers and others who are located outside of Quebec Benefits Medical Dental Vision Life Insurance Short Term Disability Stock Purchase Plan Company match on RRSP Paid Vacation Holidays Personal Days Company Overview WM India, established in 2013, is the Global Capability Center of WM—North America’s leading environmental services company. It was founded in undefined, and is headquartered in Gurgaon, Haryana, IN, with a workforce of 1001-5000 employees. Its website is