Access Navigator - Covington Clinic - Evening Shift

About the position Responsibilities • Performs direct outreach to targeted patients and schedules appointments as requested, while partnering with internal departments and leaders to manage access. • Manages and coordinates referrals via online work queues. • Provides excellent customer service and access navigation support to both patients and providers via web tools. • Develops and maintains organized record keeping systems as needed to facilitate the flow and retrieval of information. • Works collaboratively with clinical departments to meet the needs of patients. • Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. Requirements • High School diploma or equivalent required. • 2 years' experience in appointment scheduling, customer service, or related field required. • Must have computer skills and dexterity required for data entry and retrieval of information. • Effective verbal and written communication skills and the ability to present information clearly and professionally. • Must be proficient with Windows-style applications, various software packages specific to role and keyboard. • Strong interpersonal skills. • Good time management skills. • Ability to work collaboratively with various departments. • Ability to exercise sound judgment in handling difficult/escalated situations. Nice-to-haves • Bachelor's degree preferred. • Additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications. Benefits • Ochsner Health is an Equal Opportunity Employer. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Apply tot his job