Accepting Applications for Future Opportunities - Renewals Specialist

SmartBear is a company experiencing unprecedented growth and global expansion, seeking to hire a Renewals Specialist. This role involves building and developing strong relationships with customers, acting as a trusted advisor to drive retention and customer loyalty for SmartBear products.ResponsibilitiesStrategically engage with customers to align customer goals with our solutionsEnsure account retention, development and growth of lifetime customer valueDrive customer use and adoption of software to ensure maximum license utilization by facilitating successful onboarding and adoption of software leading to retention, upsell and cross sell opportunitiesExpand and grow customer accounts by identifying customer needs and educating and selling additional products in our software portfolioMonitor and report customers’ product experiences and provide consultation and recommendations to improve performance and successSkills1-2 years of experience in a customer facing roleBachelor's degree or equivalent experienceSales, account management or customer success experience, especially in software, a plusStrong customer-focus and service orientateExcellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organizationAbility to consult with customers' remotely or onsite (if needed) at the business operation and technical levelsAbility to accomplish results working through othersHands on, individual contributor and collaborative team playerExcellent written and oral communication skills, including presentation skillsStrong analytical and problem-solving abilitiesBenefitsPerformance-based bonuses for eligible rolesA generous benefits package that supports employees’ health and well-beingPromotes work-life balance through flexible time off and hybrid work optionsProfessional development opportunitiesCompany OverviewSmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended – with governance to operate at AI speed and scale. It was founded in undefined, and is headquartered in Somerville, MA, US, with a workforce of 501-1000 employees. Its website is http://www.smartbear.com.Company H1B SponsorshipSmartBear has a track record of offering H1B sponsorships, with 3 in 2025, 2 in 2024, 2 in 2023, 4 in 2022, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.



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