1540845BR :: IVR Consultant ( Genesys)
JOB SUMMARY
The Senior Software Engineer will help build the Next Gen Applications Suite. Along with writing effective code, the position will be responsible for designing, building, delivering and maintaining a highly scalable set of products and applications. The incumbent will use industry best practices and work collaboratively with cross-functional team of product managers, UX designers, Clienthitects, principal engineers, software engineers, test automation team and DevOPS engineers
ESSENTIAL DUTIES
Performs as a key contributor to an engineering team that builds and supports exceptional products that provide innovative solutions to challenging business use cases, existing system and operational problems
Participates in Clienthitectural design, system analysis, and programming activities on application software; this may often require independent reseClienth and study
Develops high-quality and production-ready software by using best-practice data structures, algorithms, design patterns, and frameworks that are maintainable, scalable, responsive, and secure
Writes highest quality code with utmost attention to scalability, security and performance and with an end-to-end mindset from conception to delivery and production support, owning specifications, quality, release deployments and monitoring of production health.
Produces complete, simple, and readable technical documentation for everything developed and maintains a team culture of documenting everything
Tests and ensures quality of all code that developed in line with principles of test-driven development and continuous delivery, utilizing test automation frameworks wherever possible
Participates in code-reviews, provides technical guidance and mentors software engineers
Collaborates closely with Engineering leadership, Product Managers, Designers, Test Automation and other teams and business units to define, prioritize, sequence and scope business and functional requirements and drive results.
Instruments infrastructure and application performance monitoring, capacity management, alerting, tools instrumentation and metrics (KPI) management
Performs impact assessment of product (hardware, software) upgrades
Assists in planning, coordinating, and executing engineering projects
Supports and collaborates with other Engineers through evaluation, design analysis, and development phases
Maintains knowledge, ensures competency and compliance with policies and procedures, in order to be the technical expert while collaborating with cross-functional teams
This list is not all-inclusive and you are expected to perform other duties as requested or assigned
QUALIFICATIONS
Minimum Education and Experience
" 5+ w/bachelor s degree
" BS in computer science or equivalent technical field or equivalent work experience.
" MS is a plus.
Knowledge, Skills, and Abilities
Expertise in IVR Technology and VUIs (Call Flows) required
Expertise in Genesys Cloud CX required
Hands on experience with Genesys Clienthitect IVR application development using data inputs, data actions and Genesys Cloud APIs required
Natural Language experience required
Experience in Genesys Cloud Chatbot, Chat and SMS development preferred
Microservices development experience preferably in Clienture cloud required
Telephony and Contact Center operations and technologies knowledge preferred
Database interaction technologies such as Hibernate, JDBC and/or SQL knowledge required.
Git/GitHub or any other distributed version control systems knowledge required
Jenkins, CloudBees and/or CI/CD systems working experience required
AGILE, JIRA, and Confluence experience preferred
Skill to work comfortably and effectively with people on all different levels of organization and across all functional areas required
Strong interpersonal and communication skills, strong organizational skills, resourcefulness, attention to detail and drive for excellence
Troubleshoot issues based upon customer experience, perform a root cause analysis, recommend corrective actions and lead resolution efforts
Remote
About the Company:
Resource Logistics, Inc.
Apply Now
The Senior Software Engineer will help build the Next Gen Applications Suite. Along with writing effective code, the position will be responsible for designing, building, delivering and maintaining a highly scalable set of products and applications. The incumbent will use industry best practices and work collaboratively with cross-functional team of product managers, UX designers, Clienthitects, principal engineers, software engineers, test automation team and DevOPS engineers
ESSENTIAL DUTIES
Performs as a key contributor to an engineering team that builds and supports exceptional products that provide innovative solutions to challenging business use cases, existing system and operational problems
Participates in Clienthitectural design, system analysis, and programming activities on application software; this may often require independent reseClienth and study
Develops high-quality and production-ready software by using best-practice data structures, algorithms, design patterns, and frameworks that are maintainable, scalable, responsive, and secure
Writes highest quality code with utmost attention to scalability, security and performance and with an end-to-end mindset from conception to delivery and production support, owning specifications, quality, release deployments and monitoring of production health.
Produces complete, simple, and readable technical documentation for everything developed and maintains a team culture of documenting everything
Tests and ensures quality of all code that developed in line with principles of test-driven development and continuous delivery, utilizing test automation frameworks wherever possible
Participates in code-reviews, provides technical guidance and mentors software engineers
Collaborates closely with Engineering leadership, Product Managers, Designers, Test Automation and other teams and business units to define, prioritize, sequence and scope business and functional requirements and drive results.
Instruments infrastructure and application performance monitoring, capacity management, alerting, tools instrumentation and metrics (KPI) management
Performs impact assessment of product (hardware, software) upgrades
Assists in planning, coordinating, and executing engineering projects
Supports and collaborates with other Engineers through evaluation, design analysis, and development phases
Maintains knowledge, ensures competency and compliance with policies and procedures, in order to be the technical expert while collaborating with cross-functional teams
This list is not all-inclusive and you are expected to perform other duties as requested or assigned
QUALIFICATIONS
Minimum Education and Experience
" 5+ w/bachelor s degree
" BS in computer science or equivalent technical field or equivalent work experience.
" MS is a plus.
Knowledge, Skills, and Abilities
Expertise in IVR Technology and VUIs (Call Flows) required
Expertise in Genesys Cloud CX required
Hands on experience with Genesys Clienthitect IVR application development using data inputs, data actions and Genesys Cloud APIs required
Natural Language experience required
Experience in Genesys Cloud Chatbot, Chat and SMS development preferred
Microservices development experience preferably in Clienture cloud required
Telephony and Contact Center operations and technologies knowledge preferred
Database interaction technologies such as Hibernate, JDBC and/or SQL knowledge required.
Git/GitHub or any other distributed version control systems knowledge required
Jenkins, CloudBees and/or CI/CD systems working experience required
AGILE, JIRA, and Confluence experience preferred
Skill to work comfortably and effectively with people on all different levels of organization and across all functional areas required
Strong interpersonal and communication skills, strong organizational skills, resourcefulness, attention to detail and drive for excellence
Troubleshoot issues based upon customer experience, perform a root cause analysis, recommend corrective actions and lead resolution efforts
Remote
About the Company:
Resource Logistics, Inc.
Apply Now